Hey there! Ever had one of those moments where you just wanted to talk to a real person, not a robot? Yeah, we get it. That’s why at SoleCity, we’re all about keeping things personal. Our founder, Alex, still replies to every single email—crazy, right? It’s a tradition that started back in our early days, and we’re not about to stop now.
Whether you’ve got a question about your order, need styling advice, or just want to chat about your latest sneaker obsession, we’re here for it. Seriously, no topic’s off-limits. Here’s how you can reach us:
Oh, and if you’re more of a live chat person? We’ve got that too! Just look for the little chat icon in the corner. It’s like texting a friend who knows way too much about sneakers.
Here’s the thing—we don’t just sell sneakers. We build relationships. Remember that time a customer emailed us at 2 AM about a sizing issue? Alex was up (probably watching sneaker restocks) and replied right then. That customer? They’ve been with us for 3 years now.
So go ahead, hit us up. Got a complaint? We’ll make it right. Have an idea to make SoleCity better? We’re all ears. Found a hidden gem at a thrift store? Okay, that’s not business-related, but we still want to hear about it.
P.S. If you’re ever in Anchorage, stop by our office. No promises, but there might be coffee and an impromptu sneaker show-and-tell.
