At SoleCity, we prioritize swift and secure delivery for all orders. Our team processes shipments within 1-2 business days after payment confirmation, ensuring your carefully selected items are packed with care. Whether you're shopping for performance-driven athletic wear or everyday casual styles, our logistics network is optimized to maintain quality throughout transit. We partner with trusted carriers to provide reliable service tailored to your location and delivery preferences.

Processing typically completes within 48 hours (excluding weekends/holidays). Delivery duration varies by destination: domestic orders usually arrive within 5-7 business days, while international shipments may require 10-20 business days depending on customs clearance. Seasonal peaks may occasionally extend these estimates, in which case we'll proactively notify affected customers via order confirmation emails.

We offer transparent pricing with two straightforward options:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

Currently serving 30+ countries across North America, Europe, and select Asian markets. We cannot ship to PO boxes, military bases, or remote islands due to carrier restrictions. During checkout, our system will automatically validate your address eligibility. For specific country inquiries, please contact our support team before placing your order.

Within 24 hours of shipment, you'll receive a confirmation email containing:
- Your unique tracking number
- Direct links to carrier tracking systems
- Estimated delivery date
Track progress directly through our website's "Order History" section or the carrier's mobile app. Notifications are sent at key milestones including dispatch, customs clearance (if applicable), and out-for-delivery status.

While 98% of deliveries arrive on time, unforeseen delays can occur. If your package exceeds the estimated timeframe:
1. First check tracking for updates
2. Contact the carrier directly with your tracking number
3. For unresolved issues, email [email protected] with:
- Order number
- Screenshot of tracking history
We'll initiate carrier investigations within 24 hours and keep you informed throughout the resolution process.

International customers are responsible for any applicable customs fees, which vary by country and order value. These charges are separate from our shipping costs and are typically collected upon delivery. We recommend:
- Checking your local customs authority's website for duty calculators
- Considering DDP (Delivered Duty Paid) options during checkout where available
Note: We cannot legally undervalue shipments or mark items as gifts to avoid fees.